True Insights 15: Empathy as a Weapon(將同理心視為一種武器)

Empathy: A Weapon of Influence 同理心:影響力的武器
We spend a lot of time thinking about how to get people to willingly do what we want them to do.
Over a long career in sales, marketing, and people development, I believe that empathy is among the most effective ways to exert positive influence on others.
I used the word weapon intentionally. Empathy is like a hammer or a saw. It can build strong relationships or it can be used to manipulate and harm others.
A true story from my sales and training career may prove more useful than a theoretical discussion of the nature of empathy…….(Continue Reading)


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